The confirmation of received order will be sent to you via email. Please check that all details are correct. In the case of any errors please contact
If the order has been already prepared and/or dispatched to you and you have requested a cancellation of the order for any reason it may be a subject of an extra restocking fee
and extra delivery charges.
In some cases when the ordered product is not available we reserve the right to replace the product with the same or similar type and / or equivalent total
weight if applicable or to the similar product free of additional charge for the products replaced to you. We reserve the right to send to you a coupon with the difference in value if the value
of the replacement product is less than the value of the originally ordered product. In all cases the products sent to you will come under manufacturers warranty and you expressly agree
that you will have follow with the manufacturer on any possible differences of the products. If the difference in price of the equivalent replacement product is less than five dollars the difference
may not be given back to you in some special cases or in the cases of some old orders.
COLLECTING YOUR ORDERS
We will ask you to provide your Order Number, Customer Number and other details when you are collecting your order. The proof of purchase (e.g. the original copy of the receipt printed out or in the form of an electronic copy) must be provided to us by you when collecting your order. We will be unable to release the goods without the proof of purchase which clearly states the order number. If somebody is collecting on your behalf, we may also ask in addition to the proof of purchase for the ID of the person who is collecting your order to be recorded by us. After you placed an order for collection all collection orders are processed during minimum of 24 hours unless you are notified by us otherwise.
We take security of your payments very seriously. All payment transactions and checkout are encrypted. This ensures that all your personal Credit Card details are processed securely online. No credit card data stored on the website. Pet Usuals makes sure to give absolute security to our customers in their dealings with us. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is secure at all times. SSL locks all information passed from you to Petusuals.com.au in an encrypted envelope. This makes it impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions. SSL is used by all reputable e-commerce sites.
VIP SAVINGS CLUB
- In order to keep your status and continue receive VIP discounts you have to make a purchase once in 60 days otherwise VIP Membership Status may be revoked.
- VIP Cards are shipped together with the first order of pet products only. The one off VIP status setup fee is non refundable.
- Cards issued on annually basis (applicable to certain cards issued in a period from year 2012 to year 2016 only) must be paid for once you continue to use them for the next year. Your credit card will be charged automatically usually after the first order in the beginning of the new annual period.
- We reserve the right to change the terms and conditions without any notice.
All complaint must be submitted in writing to the following address: Pet Usuals, PO Box 387, SPRINGWOOD, 4127 Australia. The letter must contain the return address, the nature of your complaint, your full given name, your contact phone number and your email address. Please note we may choose not to respond to you directly. We take all complaints seriously and will respond within 28 working days.
*We reserve the right to change any part of the above information at any time without a prior notice.
(c) Pet Usuals 2012-2020
* This information may change at any time without notice