Our prefered delivery provider to ship orders is Fastway.
We also ship via Australia Post and Couriers Please except the frozen food orders.
Collect from Springwood, QLD
When your order is ready you will receive a notification by Email and/or SMS. Please contact us as soon as possible to arrange a suitable time for collection. All orders are placed in the queue they have been received in regardless of the delivery option.
Daisy Hill, Springwood, Chatswoods Hills, Slacks Creek, Priestdale, QLD $3.95 (FREE delivery on orders over $99)
*The final cost is calculated automatically by the shopping cart depending on your delivery address in Brisbane area.
**The final cost is calculated automatically by the shopping cart depending on combination of the weight / volume of your order and your delivery address location. This is a base rate. Some areas also may not be covered by couriers and covered by Australia Post only.
We are not able to ship outside Australia.
Delivery time frame
Fastway and Couriers Please (the information below supplied by couriers as a guidance only):
PLEASE NOTE: We reserve the right to change the delivery provider, delivery prices, and quote estimations at any time without notice or any obligations to you.
We don’t have control over the postal system or carriers. We dispatch parcels daily Monday - Friday 8am - 3:30pm. You will receive a notifications via email when your order has been dispatched. You can follow the progress of the delivery throught the reference numbers and links.
Contacting us asap will ensure that we can investigate and rectify the issue on your behalf with the carrier asap. If you did not contact us upon the notification received we may not be able to launch the enquiry and you will be required to deal with the carrier directly. We may however send you the instructions to help with your enquiry process.
Authority to leave
Who’s liable if the parcel gets lost, stolen or damaged?
Pet Usuals will not be liable in relation to any loss or damage to the parcel after it has been dispatched. However we may launch the investigation with the carrier on your behalf at our discretion.
(c) Pet Usuals 2012-2019
* This information and/or delivery rates may change at any time without notice
* Any dates for delivery are a guide only. These dates may not take into account local public holidays.