Terms and Conditions

Welcome to Pet Usuals online shopping facility. If you continue to browse and use this web site, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Pet Usuals relationship with you in relation to this web site.

The term "Pet Usuals" or "us" or "we" refers to the owner of the web site and possible other proprietors.

The term "you" refers to the user or viewer of our web site. 

Every effort is made to keep the web site up and running at any given moment of time.

However, Pet Usuals takes no responsibility for, and will not be liable for, the web site being temporarily unavailable due to technical issues beyond our control.

The use of this web site is subject to the following terms and conditions:

The content of the pages of this web site is for your general information and use only.

It is subject to change without notice. No part of this website is recommending you what to buy. The expression "We also recommend" is a generic marketing expression

where encountered on this website. You expressly agree to search for a professional advise for all nutrition needs of your pets independently of our shop.

You acknowledge that information and materials on this website may contain inaccuracies or errors and we expressly exclude liability for any such

inaccuracies or errors to the fullest extent permitted by law.

All special offers, promotions and FREE* offerings when applicable are advertised online in Australia only.

Your use of any information or materials on this web site is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this web site meet your specific requirements.

You hereby indemnify, defend, and hold us and our affiliates and our officers, directors, owners, agents, information providers, affiliates, licensors and

licensees harmless from and against any and all liabilities and costs incurred in connection with any claim arising out of any breach by you of this agreement

or claims arising from your use of our web site or products purchased from this website. You agree that postage and all related transport costs with regard to the

returns initiated by you is your full responsibility or the responsibility of the person who ordered the goods.

You shall cooperate with us in the defence of any claim. You agree that in all cases our monetary responsibility is within the sum of your order you have placed with us.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree that no returns will be accepted by us in case when the item is shipped overseas if we have accepted this type of order from Australia upon your order instructing us to conduct such shipment and the Custom of the country where the item was shipped to is refuses to release the item to you for whatever legal reason possible.

You agree not to launch any claims against us or seek any damages which you may incur. No returns via PyPal or Visa or Mastercard will be accepted in such case.

You agree to not to claim any reimbursements or any refunds or not to return the parcel in the case when you decide to use the services such as parcelpoint dot com dot au or similar

without our prior written consent. You agree that we may refuse to give such consent without providing an explanation. If you use such service and receive damaged goods you agree to not to launch any

claims, lawsuits or complaints against us, you also agree not to pursue any insurance claims against us. You agree that refunds cannot be processed immediately and you will have to wait up to 7 working days or as advised by us.

You agree when applicable to pay a handling fee, shipment, including an original shipment of your order, pick-up or any other reasonable charges when the refund is getting processed. You agree that we may give a partial refund with or without explanation provided to you.

You agree that goods must be returned to the address we specify in order for us to be able to start processing refund for you.

If you decide to proceed with such services you are doing this entirely on your own risk and it is your responsibility to deal with these services not ours.

This web site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, it may include specific business technique or "know how".

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this web site which are not the property of, or licensed to, Pet Usuals are acknowledged on the web site via this Terms and Conditions.

Unauthorised use of this web site or published information on this website including any names, logos, images, phone numbers, registered trademarks related to or which belongs to Pet Usuals may give rise to a claim for damages and/or be a criminal offence. We explicitly do not allow and you are explicitly agree not to use the name Pet Usuals or any derivative of this name in any capacity including but not limited to use in links to other websites established by you or by a third party or in email names and domains.

All prices on the website are shown in Australian Dollars ( AUD$ ). All pictures and images of products shown on the website are for illustration purpose only.

From time to time this web site may also include links to other web sites. These links are provided for your convenience to provide further information.

They do not signify that we endorse these or any other web sites. We have no responsibility and shall not be liable in any way for the content of the linked web sites,

photos, testimonials, comments or emails. We reserve the right to reject your order at any time if you do not supply sufficient information for shipment or if you refuse to pay for the order.

We reserve the right to return you money you have paid for the order without explanation from us to you required in any form.

You may not create a link to this web site from another web site or document without Pet Usuals prior written consent.

By browsing or registering on our website you expressly consent to receive future commercial messages or correspondence from us.

To make a request, please send a message: click here. You may not send anonymous or abusive messages via the web form or to our email address these will be deleted automatically. We may also decide to keep them for as long as required for our records for further references in the court of law.

Any email you sent to us must include your name, your mobile or your landline phone contact number in Australia, emails without relevant contact information may not be processed or considered. No complaints must be sent using this contact web form. Any complaints must be only sent to us in writing to our postal address published by us on this website.

Your use of this web site and any dispute arising out of such use of the web site is subject to the laws of the state of Queensland, Australia.

You acknowledge that you will try to resolve all possible disputes in the good faith. We reserve the right to change any of the conditions on our website at any given moment or stop processing orders on your account, remove your account with us or block the account by other means. We reserve the right to block your attempts to register with us again we have a reason to believe it is necessary to prevent damage to our systems, other accounts or functioning. This is however does not limit us to any particular reason and we are not required to explain to you why the account was removed, cancelled or suspended. We reserve the right to keep information about suspended or cancelled account for as long as it is required for us. You agree to follow all reasonable instructions from us in order to resolve issues with delivery if we ask you to do so in good faith, you also agree when you expressly select the Authority To Leave parcels (ATL) at your premises this your full and undeniable responsibility for the safety and security of the delivered packages. We reserve the right to refuse accept your Authority To Leave in some cases if the parcel contains items which can be dangerous if found for e.g. by animals or kids.

Free offers when applicable do not include any shipping charges. In case when you requested a free sample we will ask you to pay for the shipment unless we wave this shipment charges to you in the written form.

Free samples are not guaranteed clause - when we agree to send you the free samples of products you agree that not all samples can be available and you may receive samples for the similar products or even sometimes different products instead and also subject to availability. Quantity or quality or fit for purpose condition of the supplied samples also is not guaranteed.

You agreed that no returns of free samples or any shipment fees or possible incurred charges for the postage free samples will be accepted. We reserve the right not to ship samples to you. No complaints about quantity or quality of the free samples will be accepted. You agree to use any of the free samples shipped by us to you on your own risk.  

In case when you requested samples via any means of communication you expressly consent and agree without any further disputes possible that we may decide to send you different samples or do not send them at all.

You acknowledge that causes beyond our control including but not limited to acts of war or civil unrests or any othe natural disasters may affect our services to you or completely cancel our services to you.

By accepting Pet Usuals Terms and Conditions you also confirm that you read and understood the Customer Information and our Privacy Policy and that you as an entity or a person are not involved in greyhound racing industry and/or illegal and/or inappropriate standards of breeding or abusive forms of breeding or treatment of any animals including illegal selling, distribution, or use for any unlawful in Australia purpose of any animals or if you or your company use any animals for research and testing on animals any products. If we believe this will be found the case your account with us will be terminated immediately and we will not further accept any complaints from you.

*We reserve the right to change any part of the above information at any time without a prior notice.

(c) Pet Usuals 2012-2021

Any copying or use of this information without expressive written concent from Pet Usuals  is prohibited by the applicable law.

* This information may change at any time without notice